Customer Experience Coordinator

The Bonaire Landsailing Adventures team is expanding
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We’re looking for someone who:

  • Is a real “people person”; friendly and passionate about customer service
  • Has a positive, can-do attitude
  • Communicates well in at least 3 languages – English, Papiamentu and Dutch; any other languages are a bonus
  • Has a good eye for presentation and tidiness
  • Pays attention to small details and is super organised and a good time-keeper
  • Enjoys being outside (at the landsailing track) but also comfortable working at the computer
  • Is teachable and tech-savvy and interested in learning and growing
  • Loves Bonaire and is interested in promoting landsailing as well as conservation on our island
  • Holds a first aid ticket or is willing to get one
  • Has their own reliable transportation
  • Is comfortable working a flexible schedule for approximately 120 hours per month

This position is NOT for you if you:

  • prefer a regimented schedule with the same tasks every day
  • prefer to be given a task list and told exactly what to do
  • don’t like working with the public
  • struggle with staying organised and you’re often late or rushed
  • don’t work well under pressure

To start, your MAIN RESPONSIBILITIES will be:

  • Organise our facilities at the track to create a welcoming environment conducive to hosting larger events and selling merchandise
  • Deliver the safety briefing to our guests and host them at the briefing area – providing safety equipment, cold drinks, toilets, payment process and first aid if required
  • Ensure the briefing area and all equipment is clean, maintained and any consumables are tracked and ordered in a timely manner
  • Take guest photos and video and upload to the cloud
  • Work closely with the schools and our local internship programme
  • Coordinate and host group bookings and events
  • Coordinate with contractors and suppliers for maintenance and training
  • Administrative duties as required

The IDEAL person would also be:

  • Willing to get a Class D driver’s license to become the back-up driver bringing guests to the track in our 14-seater van
  • Interested in completing the Bonaire Tour Guide course
  • Experienced in sales, administration, teaching/coaching, or tourism

If you feel like you’d be a great fit and you’d love to join the team!

Please fill out the application below and I’ll be in touch within 24 hours.